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NICEM INTERPRETING  

 

NICEM’s Register of Community Interpreters includes individuals who have undertaken accredited training for community interpreters and who undergo continual training to specialise in particular areas such as:


education
health & social services
welfare benefits
housing
immigration
police
court service, etc.


Public bodies have a statutory duty to ensure they deliver services that are accessible and appropriate to service users. Failure to provide language services, where there is a known language need, could be considered as indirect discrimination
[Race Relations (NI) Order 1997, Section 75, NI Act 1998]


Members of minority ethnic communities are frequently disadvantaged by lack of knowledge about their rights and the way the public service sector in Northern Ireland functions.


Many people assume that anyone who speaks two languages can be an interpreter and, furthermore, that all interpreters working at present are competent. The use of family and friends as interpreters is not good practice as it threatens issues of confidentiality, objectivity and neutrality.

 

WHY USE AN ACCREDITED COMMUNITY INTERPRETER?


Effective and accurate communication
. Community interpreters use a range of skills and knowledge in addition to their bilingual ability. They are trained in interpreting techniques, specialist terminology and managing three-way communication. They can also be a useful source of cultural background information.


Confidence and trust
. Confidentiality, impartiality and professional conduct are ensured through a code of practice by which all accredited interpreters are bound.


User empowerment and active participation
. Clients gain a fuller insight into how the system works and are therefore better able to make informed choices and become more efficient users of services.


Quality standards, efficiency and cost effectiveness
. Service delivery is more appropriate, equitable and ef-fective. Resources are not used inappropriately and wastefully.

 

In order to make the most effective use of both your and the interepreter's time, we have collatted a summary of Good Practice Guidelines on How to Work with Interpreters.

 

HOW TO BOOK AN INTERPRETER


• Fax your request to NICEM on (028) 9031 9485. Booking forms are available by telephoning (028) 9023 8645 or can be downloaded in .pdf format from our downloads page


Allow at least five working days prior to the appointment date. This increases the chances of getting an interpreter and allows preparation for the interview e.g. researching specialised vocabulary.


• We will normally confirm the attendance of an interpreter within 24 hours or contact you if unable to assist.

Please confirm the appointment time with the client to avoid missed appointments and cancellations. Where possible, please ensure the client needing the interpreter is seen as soon as possible to avoid unnecessary costs.

Follow-up appointments

• You may make arrangements with the client and interpreter at the end of an appointment for any follow-up appointments. This is a provisional arrangement. You must then complete a booking form and send it to NICEM for each appointment.

Talk to the co-ordinator if you do not want the same interpreter again and another interpreter may be arranged.

 


 

Cancellations: A notice of 36 hours prior to the appointment must be given, otherwise the minimum fee is charged. Travel expenses may be added to this fee if the interpreter is already on their way to the meeting point.

Missed appointments: The interpreter will wait up to 30 minutes from the appointed time. NICEM will charge the minimum fee and the interpreter’s travel expenses.

For information on current interpreter fees contact:

Tanja Tierney
NICEM Interpreting Service
3rd Floor, Ascot House
24-31 Shaftesbury Square
Tel: (028) 9023 8645
Fax: (028) 9031 9485
E-mail: [email protected]

NICEM also offers accredited training for community interpreters in order to ensure that those individuals and community organisations providing interpreting services have the appropriate skills and are aware of the code of ethics and the proper role and respon-sibilities of a community interpreter.

To find out more about NICEM’s Training Programme for Community Interpreters, contact:
Ronald Vellem
Tel: (028) 9023 8645
Fax: (028) 9031 9485
E-mail: [email protected]

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